South Africa's
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How to track your order?
As soon as we dispatch your order we will send you a tracking number with a link to the selected delivery option you have chosen. This will include the couriers/ post office or postnet links with direct details to track your order in real time.We will send this details to the email or cellphone number you entered when you completed your purchase with us.Alternatively simply lock back into your order at anytime on our website; the tracking number and link to track it will appear under the order summary.Or you can email: [email protected] with your order number and ask us for your tracking details or phone our national call centre: 087 057 7590
Where do we deliver to?
Anywhere in the world ! Super Speedy Overnight Delivery Available in South Africa. Private courier collections available for delivery to Mozambique, Swaziland, Namibia, Botswana and Lesotho. Please see options by “checkout”
How long does delivery take?
* Collection: Available 2 hours after placing a order online ( Weekdays 8-5)*FREE shipping for orders above R500 (Courier services door to door 2-5 days)*Overnight: Courier services door to door*Post office to Post office (4 -10 days)*Postnet: Speed service (counter to counter 1-3 days)
Is my package and payment discreet?
Yes! On your credit card it will display " online shopping " no mentions of our name or funny tags. Our packaging is super discreet. Most toys come in unbranded black boxes, wrapped with paper and inserted into a courier bag. You can be at ease even when receiving your products at the office.
Who will deliver my parcel?
Select your preference by Checkout.
What times do they they deliver:
Our Selected Couriers deliver between 8am and 5pm on business days. On Weekends for emergency orders couriers can be arranged by you to collect or deliver.Overnight Orders must be place before 12:00 mid day for same day dispatch for delivery the next day.Our overnight delivery applies to all main centres, if you are outside a main centre, your delivery may take a little longer. Happily though, not longer than two to three working days!If you want your parcel to be delivered a specific time, please contact the courier company we send it out with to arrange. As soon as we proces your order we send you a link with the specific couriers companies details that will be delivering your luxury items. If any adjustments to address or delivery times needs to be made you can simply use your tracking number and contact them to arrange above.Please note: During times there is high sale volumes for example Black Friday, Christmas, Valentines day ect and holiday periods the parcels and couriers might have delays due to high volume loads on logistics. Your parcel might take a extra few days to arrive. Unfortunately because we use third parties to deliver parcels, we do not have any control over this. For this reason no set delivery times can be promised and we can not be liable for any parcels that do not arrive on time.
How Long Will My Order Take To Arrive?
In South Africa : Overnight or as per checkout option you select.
Where Is My Parcel?
As soon as we dispatch your items we send you a tracking nr with a link to selected delivery options you have choosen with their direct details to track your order and cominicate with them directly. You can lock back into your order at anytime on our website to view above.