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ADULT LUXURY FAQ

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Adult Luxury FAQ

Welcome to the Adult Luxury FAQ page, your trusted resource for answers to all your questions about shopping with South Africa’s number one adult store.

We believe that a confident, informed customer is a happy customer, and we’re committed to providing clear information about our products, services, and policies.

Here, you’ll find answers to frequently asked questions about our premium sex toys, wellness products, and accessories.

Learn more about our discreet packaging, secure payment options, and fast nationwide delivery. We also cover topics such as returns and refunds, privacy protection, rewards programs, and how to select the perfect product for your needs.

Our team is dedicated to making your shopping experience safe, enjoyable, and stress-free. We regularly update this page to ensure you have access to the latest information and guidance.

If you’re new to adult products or simply want to know more about our store, our FAQ page is designed to address your concerns and provide helpful tips.

If you don’t find the answer you’re looking for, our expert support team is always ready to assist. Your privacy, satisfaction, and comfort are our top priorities.

Browse the questions below and discover why Adult Luxury is South Africa’s trusted source for premium adult products and services.

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Frequently Asked Questions About Us ❤️

Find answers to commonly asked questions about Adult Luxury’s products and services.

How can I place an order?

To place an order, simply browse our website, select your desired items, and proceed to the checkout page.

Follow the prompts to provide your shipping and payment information, and your order will be processed and shipped speedy and discreet from your closest local shop.

Select free shipping, overnight or speed service by checkout❤️

What payment methods do you accept?

We accept various payment methods, including credit/debit cards, Payfast, Payflex, SHOP NOW PAY LATER, cash in-store or / and when you collect your goodies and local bank transfers.

At checkout, you will have the option to choose your preferred payment method. Simply select the option that will work best for you. You can also select the shop now pay later option. Get your toys today and pay later!

For an even better experience, come to our physical location to see our entire selection of toys and treat yourself to some indulgent Adult Luxury.

How long does shipping take?

Firstly, thank you for choosing our company for your recent purchase. We are excited to have you as our valued customer.

As per your query, please find below the estimated delivery timelines for different shipping options:

– Collection: When your order is ready to collect you can collect after placing the order online on weekdays any time between 8 am to 5 pm.

– Speed Service: Courier services door to door (2-3 days)

– FREE Shipping: For orders on free delivery, we offer free shipping through courier services. This option delivers your order door-to-door within 2-5 days.

-Adult Luxury Have Over 2400 Pickup Points in the South Africa. Simply select your closest pick-up point by checkout.

– Overnight Delivery: If you need your order urgently, we have an overnight delivery option available through courier services.

– Postnet Delivery: We also have a speed service available through Postnet, which delivers your order from counter to counter within 1-3 days.

We hope this information helps in planning the arrival of your order. Please note that these timelines are estimates and may vary depending on certain factors such as location and unforeseen circumstances.

If you have any further questions or concerns, please do not hesitate to reach out to us. We are here to assist you in any way we can.

Thank you again for choosing us and we look forward to delivering your order soon!

Happy shopping!

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Are your products body-safe?

Yes, all our toys and products are carefully selected and only include body-safe materials that have been thoroughly screened and investigated for quality and safety, ensuring a healthy fun enjoyable experience.

What is your return policy?

It is very important to us that you have peace of mind in choosing the right product(s) for you. If for some reason your purchase isn’t the right fit for your desires, we’d like to help remedy that.

Adult Luxury created our return policies and procedures to ensure that our customers receive quality adult products in a simple, discreet, and stress-free manner. Please see our return policy for more details or contact us.

Can I track my order?

Once your order has been processed and shipped by us, you will receive a tracking number via email or phone, which can be selected during checkout.

With this tracking number, you can easily track the progress of your shipment on our website or the courier’s website.

This allows you to stay updated on the status of your order and estimated delivery date.

By providing you with a tracking number, we aim to provide transparency and ensure a hassle-free shopping experience.

You can rest assured that your order is in safe hands and will reach you in a timely manner.

So, shop with confidence knowing that you can easily monitor the journey of your package from our warehouse to your doorstep.

Whether you are eagerly waiting for your new purchase or simply want to keep an eye on its whereabouts, our tracking system is here to assist you every step of the way. We value your satisfaction and strive to make your shopping experience as smooth as possible.

So, sit back, relax, and let us handle everything else.

Is my personal information secure?

Yes, Adult Luxury take the security of your personal information seriously.

We use industry-standard encryption and security measures to protect your data.

Your information will only be used for order processing and will not be shared with any third parties without your consent.

How can I contact your customer service?

Our customer service team is available to assist you via email, phone, or live chat.

You can find our contact information on our websites Contact Us page.

We strive to respond to all inquiries within 24 hours. Visit our contact us page for more information. We aim to satisfy!

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ADULT LUXURY
Sex Toys & Intamacy Accessoires

Same Day Collection, Overnight & Free Delivery Anywhere in South Africa.

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ADULT LUXURY FAQ

Where fantacy Becomes Reality!

Adult Luxury FAQ

Indulge In High-End Sex Toys & Enjoy Your Intimate Moments with Adult Luxury

Same Day Collection. Overnight Delivery & 2457 Collection Points

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Adult Luxury FAQ

Indulge In High-End Sex Toys & Enjoy Your Intimate Moments with Adult Luxury

Same Day Collection. Overnight Delivery & 2457 Collection Points

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