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Frequently Asked Questions
How can I place an order?
To place an order, simply browse our website, select your desired items, and proceed to the checkout page. Follow the prompts to provide your shipping and payment information, and your order will be processed and shipped speedy and discreet from your closest local shop. Select free shipping, overnight or speed service by checkout.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, Klarna, Stripe and bank transfers. At checkout, you will have the option to choose your preferred payment method. Simply select the option that will work best for you. You can also select the shop now pay later option.
How long does shipping take?
Firstly, thank you for choosing our company for your recent purchase. We are excited to have you as our valued customer.u003cbru003eu003cbru003eu003cbru003eAs per your query, please find below the estimated delivery timelines for different shipping options:u003cbru003eu003cbru003e– Collection: When your order is ready to collect you can collect after placing the order online on weekdays any time between 8 am to 5 pm.u003cbru003eu003cbru003e– Speed Service: Courier services door to door (2-3 days)u003cbru003eu003cbru003e– FREE Shipping: For orders on free delivery, we offer free shipping through courier services. This option delivers your order door-to-door within 2-5 days.u003cbru003eu003cbru003e-Adult Luxury Have Over 700 Pickup Points in the United Kingdom. Simply select your closest pick-up point by checkout.u003cbru003eu003cbru003e– Overnight Delivery: If you need your order urgently, we have an overnight delivery option available through courier services.u003cbru003eu003cbru003e– Postnet Delivery: We also have a speed service available through Postnet, which delivers your order from counter to counter within 1-3 days.u003cbru003eu003cbru003eWe hope this information helps in planning the arrival of your order. Please note that these timelines are estimates and may vary depending on certain factors such as location and unforeseen circumstances.u003cbru003eu003cbru003eIf you have any further questions or concerns, please do not hesitate to reach out to us. We are here to assist you in any way we can.u003cbru003eu003cbru003eThank you again for choosing us and we look forward to delivering your order soon! Happy shopping!u003cbru003eGood Vibes Only!
Are your products body-safe?
Yes, all our toys and products are carefully selected and only include body-safe materials that have been thoroughly screened and investigated for quality and safety, ensuring a healthy fun enjoyable experience.
What is your return policy?
It is very important to us that you have peace of mind in choosing the right product(s) for you. If for some reason your purchase isn’t the right fit for your desires, we’d like to help remedy that. We’ve created our return policies and procedures to ensure that our customers receive quality adult products in a simple, discreet, and stress-free manner. Please see our return policy for more details or contact us.
Can I track my order?
Yes, once your order has been shipped by us, you will receive a tracking number via email or phone {by checkout you can select either option). You can use this tracking number to track the progress of your shipment on our website or the courier’s website.
Is my personal information secure?
Yes, Adult Luxury take the security of your personal information seriously. We use industry-standard encryption and security measures to protect your data. Your information will only be used for order processing and will not be shared with any third parties without your consent.
How can I contact your customer service?
Our customer service team is available to assist you via email, phone, or live chat. You can find our contact information on our websites Contact Us page. We strive to respond to all inquiries within 24 hours. Visit our contact us page for more information. We aim to satisfy!
Up to 75% Off Daily Deals
Adult Luxury is committed to providing the latest designs for extreme pleasure, quality adult products and sex toys sourced from trusted brands and suppliers. New Arrivals Weekly. At Adult Luxury, we are committed to providing high-end, products for affordable prices. Our selection ensures quality and pleasure for all our clients.
99%
Client satisfaction rate, a testament to our commitment to quality.
2,480
Parcels toys send out daily to our local client’s
26 Years+
Of Experience
640K
Toys delivered monthly Worldwide
nr 1 adult store®
ADULT LUXURY
Where fantacy Becomes Reality!
Same Day Collection, Overnight & Free Delivery Anywhere in South Africa,